Last Updated: [16/02/25]
Welcome to Coventry Tiling ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your information when you interact with us, including through our website www.coventrytiling.com.
By using our services, you agree to the terms of this Privacy Notice.
Coventry Tiling is the Data Controller responsible for processing your personal data.
If you have any questions about this Privacy Notice, please contact us using the details above.
Type of Data Purpose Lawful Basis Under UK GDPR Contact Information (e.g., name, phone, email) To respond to enquiries, provide quotes, and communicate with you. Contractual necessity (if you request a quote or service). Legitimate interest (if you contact us for general enquiries). Billing & Payment Details To process payments and issue invoices. Contractual necessity. Legal obligation (to comply with financial laws). Project Details To manage and complete tiling jobs as requested. Contractual necessity. Marketing Preferences To send promotional offers (only with your consent). Consent. Website Usage Data (e.g., IP address, cookies) To analyse website traffic and improve user experience. Legitimate interest (analytics & security). Consent (for optional cookies).
We collect personal data through:
✔ Direct interactions – when you contact us, request a quote, or book a service.
✔ Website usage – when you visit our website, we collect data via cookies.
✔ Third-party sources – e.g., payment providers processing transactions.
We only use your personal data for specific, lawful reasons, such as:
We never sell your data to third parties.
We may share your data with:
🔹 Subcontractors – for job completion (only if necessary).
🔹 Payment processors – to handle payments securely.
🔹 Legal or regulatory authorities – if required by law.
All third parties must protect your data and cannot use it for their own purposes.
We retain your data only as long as necessary:
After these periods, data is securely deleted or anonymised.
You have the following rights:
✔ Right to Access – Request a copy of your personal data.
✔ Right to Rectification – Correct inaccurate or incomplete data.
✔ Right to Erasure – Request deletion of your data (subject to legal obligations).
✔ Right to Restrict Processing – Limit how we use your data.
✔ Right to Data Portability – Request a transfer of your data.
✔ Right to Object – Object to direct marketing or certain processing.
✔ Right to Withdraw Consent – Withdraw marketing consent anytime.
To exercise any of these rights, contact us at sales@coventrytiling.com.
If you're unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Cookie Policy
Effective Date: [16/02/25]
Introduction Welcome to Coventry Tiling ("Company," "we," "our," or "us"). This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our website www.coventrytiling.com (the "Website"). By using our Website, you agree to the use of cookies as outlined in this policy.
What Are Cookies? Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help improve user experience by remembering preferences, enabling website functionalities, and analyzing site performance.
Types of Cookies We Use We use the following types of cookies:
How We Use Cookies We use cookies to:
Third-Party Cookies We may allow third-party services (such as analytics and advertising partners) to place cookies on your device. These third parties may use cookies to collect information about your online activities across different websites.
Managing Cookies You can control and manage cookies in your browser settings. Most browsers allow you to:
However, disabling cookies may affect your experience on our Website.
Changes to This Policy We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us If you have any questions about this Cookie Policy, please contact us at: Coventry Tiling
sales@coventrytiling.com
Coventry, UK
By continuing to use our Website, you consent to the use of cookies as described in this policy.
We use strict security measures to protect your data, including encryption, access controls, and secure servers. However, no method is 100% secure, so always be cautious when sharing personal data online.
We may update this notice from time to time. Any changes will be posted on our website, and significant updates will be communicated to you.
Last updated: [16/02.25]
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